Troubleshooting tips

Go down

Troubleshooting tips

Post by Gnu Who on Fri Oct 22, 2010 7:26 pm

Heya everyone! Here is my compilation of things that made FFXIV finally work without crashing.

In the SquareEnix folder find:

ffxivgame.exe

Right click and go to Properties.

Click on the Compatibility Tab.

Select the following:

Run As Administrator - (Mine was already defaulted to this)

Windows XP Service Pack 2 - (Mine was defaulted to XP Service Pack 3)

Disable Desktop Composition - (This turns off Aero)


And if you haven't downloaded already, there is a new Nvidia Driver as of 10-18-10:

http://www.nvidia.com/Download/index.aspx?lang=en-us

Hope this helps!
avatar
Gnu Who
Green Onion
Green Onion

Posts : 68
Join date : 2010-10-22
Age : 39
Location : St. Louis, MO

Back to top Go down

Re: Troubleshooting tips

Post by Notorious Zow on Sat Oct 23, 2010 1:06 am

BTW, Gnu needs members access! =P

_________________
avatar
Notorious Zow
Green Onion
Green Onion

Posts : 95
Join date : 2010-10-04

Back to top Go down

Re: Troubleshooting tips

Post by Notorious Zow on Sat Oct 23, 2010 1:26 am

...and thanks for the tips Gnu. I hope we can figure out what is causing the issues... crashing and whatever else,,, for Desa, Tweedle, and Reverse! We can't lose any onions! Not this early in the game! Crying or Very sad

_________________
avatar
Notorious Zow
Green Onion
Green Onion

Posts : 95
Join date : 2010-10-04

Back to top Go down

Re: Troubleshooting tips

Post by Rialce on Sat Oct 23, 2010 1:33 am

We need those awesome peoples!

And it looks like you'll have to wait until Lito get's here to add you in Gnu.

_________________

Also: Hakuna Matata the Miqo'te, Natural Phenomenon the Lalafel.
avatar
Rialce
Green Onion
Green Onion

Posts : 98
Join date : 2010-10-04
Age : 29
Location : PA

Back to top Go down

Re: Troubleshooting tips

Post by desa on Sat Oct 23, 2010 2:12 am

Welcome, Gnu.

Good thing SE extended the free trial. Another free month to solve this problem lol

I've exhausted all options. I've tried everything you listed and then some to no avail all week. I did managed to get it working for a bit today without a crash...yet.  

Tweedle, Rev, and to whomever it may concern, what I did was :

  1. if you're using nvidia roll back to old drivers. 258.96 or use the latest beta 260.93. If you're using ATI then try out their various drivers.
  2. Uninstall FFXIV.  Make sure there's no errors and that it ask for a restart when it's finished.  Back up your macros if you have them from the My documents folder.  It's the file called mcr0 in the users folder.  Then delete that FFXIV folder.
  3. Reinstall Direct X (june 2010)
  4. Run some kind of registry cleaner. (like CCleaner)
  5. Run check disk by right clicking your system drive, properties, tools and check now.  Check "Automatically fix file system errors".  Hit start.  Follow instructions.
  6. Install FFXIV and make sure there's no errors or skipping corrupt cabs.
  7.  Play!  Hopefully for more than an hour.
If you need download links to some of these, let me know.  I have not played extensively with this fix.  So it is not a sure fire fix.

_________________
avatar
desa
Green Onion
Green Onion

Posts : 83
Join date : 2010-10-04
Age : 34
Location : San Diego

Back to top Go down

Re: Troubleshooting tips

Post by Gnu Who on Mon Oct 25, 2010 11:56 am

Great list Desa!

Sadly, I've crashed just a couple more times this weekend. I'm goning to have to look through your list, maybe try that Registry Cleaner. Dunno though. Haven't installed anything but FFXI since I reinstalled windows.

One more thing to occured to me, which you have probably already done:

1.) In the ffxiv.config select "Enable Hardware Mouse".

I play with a controller (which is a good topic for another thread!) so I left this unchecked for along time. When I did check it, I think there was some notable decrease in crashing.

_________________
avatar
Gnu Who
Green Onion
Green Onion

Posts : 68
Join date : 2010-10-22
Age : 39
Location : St. Louis, MO

Back to top Go down

Re: Troubleshooting tips

Post by desa on Mon Oct 25, 2010 12:36 pm

I still think it's something on SE's end.  Maybe the installer is wonky.  So far everything has been smooth for me.  No significant or constant crashes.  I was able to play for hours without a crash yesterday.

If you're still having crashes after following that list, also try installing/reinstalling Microsoft visual C++  Redistributable (x64 version if you're running windows 64 bit).  There's three of them.  2005, 2008, and 2010.  Install all of them.  Just put it in the search engine and you should find it.

_________________
avatar
desa
Green Onion
Green Onion

Posts : 83
Join date : 2010-10-04
Age : 34
Location : San Diego

Back to top Go down

Re-downloading Updates

Post by Gnu Who on Mon Oct 25, 2010 3:42 pm

Sometimes, the FFXIV updater will skip a patch and continue. It updates your boot version (.ver file) but doesn't succesfully load the latest patch. It will not go back and check because it thinks you have the latest version.

In order the trick the downloader into redownloading the latest patches you can do the following:

1.) Move the game.ver and boot.ver files to your desktop.
2.) Open them with Notepad
3.) change the date(s) to 09.18.2010 (release version)
4.) put them back

(You have to move them desktop to get permission to modify them.)

The downloder will now redownload all the latest patches since release.

NOTE: This is not the best idea! It will work, but I would only do this as a last ditch effort before you give up and fully reinstall for the 5th time.

_________________
avatar
Gnu Who
Green Onion
Green Onion

Posts : 68
Join date : 2010-10-22
Age : 39
Location : St. Louis, MO

Back to top Go down

Re: Troubleshooting tips

Post by Sponsored content


Sponsored content


Back to top Go down

Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum